After sensors are installed, <strong>they must be calibrated for each unique toilet</strong> as sizes for stalls vary, the radar sensors are extremely sensitive and we want to reduce false positives. This can be done by emailing <a href="mailto:clientsupport@brave.coop">clientsupport@brave.coop</a> to set up an appointment with our technician who will work with you to remotely calibrate the sensors.
BRAVE does NOT install sensors. We ship them to you with extensive documentation, including a <a href="https://drive.google.com/file/d/13jRQ59bYQgCjg1_5fI-8y_pKWr9ryKvR/view">user manual</a>, <a href="https://drive.google.com/file/d/1XWYI4O9f8d1Sa60gqLiiadLo_etbyJX1/view">installation guide</>, <a href="https://drive.google.com/file/d/1mukh6alr9cEFFA1WSnOZZQ0yE672Ko5U/view">technical specification sheet</a> for an electrician, <a href="https://www.youtube.com/watch?v=hKoW-WpxIhY">videos</a>, and <a href="tel:+18338332100">an active support phone line</a>. We rely on your facility to get an electrician as BRAVE devices are across North America. The current average cost we see per installation is $300-700. Your electrician is also welcome to book a call with our technicians by emailing <a href="mailto:clientsupport@brave.coop">clientsupport@brave.coop</a>.
Our sensors require an electrician to install. The motion sensor is installed centered on the ceiling or wall, and the power cord is run behind the ceiling or wall to reduce tampering. The sensor comes in a secure enclosure/junction box with screws for attachment. <br><br>Any restroom with a floor-to-ceiling door is referred to as a single occupancy washroom in our installation guides and can be found <a href="https://drive.google.com/file/d/1XWYI4O9f8d1Sa60gqLiiadLo_etbyJX1/view">here</a>. <br><br>Any restroom with a gap between the door, floor and ceiling is referred to as a multi-stall washroom in our guides and can be found <a href="https://drive.google.com/file/d/1gkmjiNw9Lfkxkpgtzl4hffTgF7CWs2WB/view">here</a>. In this case, the motion sensor is installed in the wall rather than the ceiling. <br><br>A technical specifications sheet for an electrician can be found <a href="https://drive.google.com/file/d/1mukh6alr9cEFFA1WSnOZZQ0yE672Ko5U/view">here</a>.
BRAVE sensors use a SIM card to send messages, and do not require wifi access. A simple way to test for connectivity is with a cellphone: if your cellphone has at least two bars of reception, our sensors will work in your space.
BRAVE sensors work in both single-toilet and multi-toilet restrooms that have doors. Doors that do not reach the floor and ceiling per toilet are referred to multistall in our installation guides, and require a sensor installed in the wall behind the toilet rather than the ceiling. Ceilings above 12ft in height have a reduction in accuracy.
Each individual toilet requires its own sensor and set of door contacts. This helps us avoid false positives by monitoring <strong>one unique individual</strong> at a time.
Each sensor comes with two parts: a motion sensor and a pair of door contacts. Each door contact is specifically paired to a unique sensor, and they arrive in a box together. <br><br> More detailed, technical information on this hardware can be found on <a href="https://drive.google.com/file/d/1mukh6alr9cEFFA1WSnOZZQ0yE672Ko5U/view">our tech spec sheet here</a>.
The door contacts are CR2032 battery-operated and attached with superglue, screws, or the included 3M strips. They come in two halves: one that goes on the door and one that goes on the doorframe. We strongly recommend putting these on the outside top of the stalls to reduce any potential for tampering.
The motion sensor comes with a 10ft plug and can be plugged into any outlet. We strongly recommend installing this cord behind the ceiling floor (or wall, in the case of gaps between the door and the ceiling) to reduce any potential for tampering, although every BRAVE sensor comes in a discreet junction box/enclosure.
We've released 669 sensors into the wild.
BRAVE sensors use radar to monitor for precise movement. They cannot detect anything identifiable, preserving privacy and dignity in a washroom setting.
BRAVE sensors use advanced radar and machine learning to discreetly and passively monitor restroom use. They turn on when a stall door is opened and closed, and look for movement to establish occupancy in the restroom. After occupancy is established, BRAVE sensors monitor for two things: <strong>reduction in motion</strong> (“stillness”) and <strong>duration of occupancy</strong> (“duration”).
Our most successful installations use heavy duty velcro to fix the buttons to a specific location.
This is high facility-dependent. If you have residents or individuals with mobility issues, beside the bed or chair might be appropriate, whereas other spaces elect to have them by the door. You can also vary the positioning according to the layout of a space and your specific needs
Installation does not require an electrician. The hub is plugged into the wall, and a call is booked with our technician. During that call, the buttons are turned on, tested, and assigned their location names. You can email our technician at <a href= "mailto: clientsupport@brave.coop"> clientsupport@brave.coop </a> to set up an installation call.
BRAVE hubs use a SIM card to send messages, and do not require wifi access. A simple way to test for connectivity is with a cellphone: if your cellphone has at least two bars of reception, our buttons and hubs will work in your space.
Our hubs have a range of 200m. Sometimes, thick walls will impact this.
A button is assigned to a physical location. In the case of housing, many successful installations have one button in each private room. In other cases, buttons are installed in publicly accessible areas. A button can be placed anywhere that an individual might want to alert for support, either for themselves or someone else.
The hub needs to be plugged into an outlet and takes standard power. Depending on the layout of your building, more than one hub may be needed to cover the entire location. This hub can be stored in a public or private location.
The buttons are rechargeable and use a microUSB charger. This is a rare event and occurs about once a year, depending on use. They will send a low battery alert to responders.
Each button installation comes with two parts: buttons and hubs. The hubs act as modems that send and receive messages from the buttons and relay them to our alert system.
We've released 2422 buttons into the wild.
They send an alert message that a button assigned to a specific location has been pressed. They do not have GPS, cameras, lights or make any sound.
BRAVE devices use a SIM card to send messages. A simple way to test for connectivity is with a cellphone: if your cellphone has at least two bars of reception, our devices will work in your space. This is true for both the individual location of a sensor as well as a button hub.<br>A strong cellular signal is required. If there are signal issues, Brave can send a test device to determine connectivity feasibility.
No, the devices connect via an independent cellular connection provided and maintained by Brave.
As soon as your devices are shipped, expect a thorough email from us with all of your relevant installation guides, next steps and contact information to book calibrations and staff onboarding, and a tracking number.<br>You can also expect us to communicate any delays, should they occur.
Absolutely. We have a number of posters available for <a href="https://www.brave.coop/knowledge-center/client-and-installation-guides">download here</a>, and also strongly encourage you to invite community members, peer advocates, residents, etc., to join us. Everyone on the same team is what makes Brave so effective.
Absolutely, please feel free to rebook an orientation at any point in time. Additionally, direct questions are absolutely welcomed, and we have these video overviews of sensor use/response, button use, and are available to answer any questions.
Awesome, let's change the wording for your installation. Please feel free to email us at <a href="clientsupport@brave.coop">clientsupport@brave.coop</a>.
Our very-limited data is stored in Canada. Brave technical staff has access to it, as do you through opt-in monthly reporting.
Brave defaults to a privacy-first policy. We store information about alerts and vitality (is your device online and is it sending messages), along with contact information for responders and alert responses. We strongly believe it’s easier to have no hens in the chicken coop than to fight off foxes.
We lease our devices annually to make it easy and affordable to keep your space safer—without surprise repair costs or outdated tech. Our sensors lease for $500/year, and our buttons are $100. This includes software access, real-time alerting, and full tech support.
There’s a one-time setup fee of $2000 per unique address. This covers: <br> • Bespoke calibration of each sensor, tailored to the layout of your restroom stalls<br> • Remote support for buttons installation<br> • Secure database setup and integration<br> • Comprehensive staff onboarding and training<br> • Access to our technical support team for setup and maintenance<br> Testing and QA immediately post-installation<br><br> If you're expanding an existing installation, please let us know.
We ship orders inside of Canada with CanadaPost and to the US with DHL. <strong>Please expect a text message from DHL if you are an American location</strong>; they’re looking for your tax ID number and will charge tariffs.
BRAVE includes the cost of shipping in your order. If you are American, <strong>WE ARE A CANADIAN COMPANY</strong>. America currently requires you to pay tariffs at the border. These are subject to change and we’re doing everything we can to ease the burden and respond quickly. <br><br>Any questions can be directed to <a href="nicole@brave.coop">nicole@brave.coop</a>.
Everyone on the same page is what makes this technology work. We even invite you to book several onboardings, or once every quarter to stay up-to-date. Innovative, life-saving technology without the culture to support it doesn't work.
BRAVE alerts are sent discreetly via text message and/or an alert on a BRAVE Teams channel. We do not interface with any pre-existing security systems or EMS services. <br>BRAVE sensors make no sound and have no lights or cameras.
Often, yes. Many clients have secured grants for overdose response, community safety, or public health to cover BRAVE installations. We can help you provide use cases to your facility, provide references from similar organizations in your region and share research resources to support your application. <br><br>We know funding applications take time; happy to support you every step of the way.
Great question. We lease because we want to:<br> • Stay responsible for hardware quality and repairs<br> • Keep your costs predictable<br> • Support underfunded organizations that shouldn’t bear the full weight of safety infrastructure<br> • Keep improving over time: we’re always building better tech, and leasing lets you grow with us<br> <br>There are ongoing costs that we pay for each device that is out in the field (SIM card, messaging, server) so our pricing model logically reflects our cost model
BRAVE builds sensors and buttons by orders and ships once a month, which means if you order in one month your shipment is expected to be sent on the following month. If you're ordering more than 20 sensors, we may require more lead time.<br> <br>We start building before we receive payment but we do wait for payment before we ship.
BRAVE offers complimentary onboarding for all installations, as well as ongoing staff and community support. This covers demonstrating the alerts themselves, how to respond to them, what best practices look like in your specific facility, and directly addresses any staff questions and concerns. This can be arranged by emailing <a href="mailto:nicole@brave.coop?subject=BRAVE onboarding">nicole@brave.coop</a> <a href="https://meetings.hubspot.com/nicole-schnurr">or can be booked directly</a>, and are invited not only upon first installation but any time your staff could use a refresher or have any questions at all.
Phone numbers for responders can be added, removed, or rearranged by emailing <a href="mailto:clientsupport@brave.coop?subject=Request to add or remove phone responders">clientsupport@brave.coop</a>.<br> Email address for responders on the Teams alert channel can be invited or removed by emailing <a href="mailto:dev@brave.coop?subject=Request to add or remove people from Teams channel">dev@brave.coop</a>.
BRAVE hosts an external Microsoft Teams Channel and invites responders. Your organization must have external access enabled via the Microsoft Teams “collaboration with other organizations” function. There is no limit on the number of responders in the alert channel. <br><br> Verifying your organization's Teams compatibility, questions about its security, and modifications to channel participants, can be made by emailing <a href="mailto:dev@brave.coop?subject=Teams channel inquiry">dev@brave.coop</a>.
Phone numbers are texted in sequential order until a text message is answered. There is no limit on the number of responder phone numbers in this sequence. Phone numbers must be able to receive SMS messages (no landlines). <br>Phone number compatibility, and phone responder numbers can be added, removed, or rearranged by emailing <a href="mailto:clientsupport@brave.coop?subject=Request to add or remove phone responders">clientsupport@brave.coop</a>.
BRAVE buttons send an alert when pressed by connecting to a SIM card stored in a hub. This allows a discreet message to be sent in real time to responders via text message or Microsoft Teams alert.
Our 'system is live' moment is the moment of calibration. Make sure that you've already <a href="https://meetings.hubspot.com/nicole-schnurr">coordinated a staff onboarding</a>, and reach out to <a href="johny@brave.coop">our technician Johnny</a>. You will need access to the buttons and button hubs, or to each room where the sensors are already installed. They will then walk you through a custom calibration so your system is live.
Complete your intake forms for <a href="https://share.hsforms.com/1iNJEkTx_SGaOYSlIr0lnXQ5adfg">sensors</a>, <a href="https://share.hsforms.com/1UHfwYmdwT6qsj7saq5VTNA5adfg">buttons</a> or both, and decide on the method of delivery for your alerts. Book your onboarding call with <a href="nicole@brave.coop">nicole@brave.coop</a>. If you getting sensors, please make sure you've booked an electrician.<br>We do not ship until your invoice is paid.
Brave does not control internet connections, cellular service, electricity, shipping, or supplier reliability. While efforts are made to notify users of downtime or delays, Brave does not guarantee service uptime or specific resolution timelines.
Faulty hardware will be replaced at no cost. Lost, stolen, or destroyed hardware must be replaced at the stated replacement cost.
BRAVE provides: <br>• Maintenance and monitoring of the system. <br>• Support Monday–Thursday, 9 am–5 pm Pacific Time, with a 48-business-hour response time. <br>• Over-the-air updates and feature enhancements. <br>• Complete onboarding and ongoing staff support to address best practices and develop a culture around device use
No, for our buttons the installation is entirely remote and for our sensors we ask that you co-ordinate with your own electrician. Brave provides <a href="https://drive.google.com/file/d/1XWYI4O9f8d1Sa60gqLiiadLo_etbyJX1/view">installation guides</a>, <a href="https://www.youtube.com/watch?v=hKoW-WpxIhY">videos</a>, and <a href="tel:+18338332100">remote support</a> to help your team install the system; installation is straightforward and can be completed with the provided resources.
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